Refund Policy

❌ Expired Credits

The 30-day expiration period is clearly stated at purchase, in the pricing modal, and in the Terms of Service. Each new purchase extends the expiration date, so expired credits indicate unused credits beyond the grace period. No exceptions.

❌ Lost or Not Downloaded Images

CRITICAL: Generated stickers are NOT stored on our servers. They exist only in your browser's memory during your active session. You MUST download images immediately or they are permanently lost.

AI generation produces unique results each time. Even with identical inputs, the AI will generate a different image on each attempt. Lost images cannot be recreated or reproduced - each regeneration consumes additional credits and produces a new, different result.

We do NOT provide refunds for:

• Images lost due to browser closure or page reload without downloading (even if uploaded to Telegram pack)
• Images lost due to browser crashes or technical issues on your device
• Forgetting to download images before closing the browser
• Accidental navigation away from the page
• Need to regenerate lost images (requires consuming new credits)
• Telegram sticker pack creation/management features (always free, no credits consumed)
• Telegram account linking/unlinking (free service)

You are solely responsible for downloading and storing generated images. Lost images cannot be recovered and require new credit consumption to generate different replacement images.

❌ User Input Errors

Examples include:

• Incorrect emoji selection
• Invalid or corrupted uploaded images
• Custom prompts that violate Google's AI policies
• Unsupported image formats or sizes

These errors are preventable by following UI guidance. Failed generations due to user errors automatically refund credits.

❌ AI Output Quality & Dissatisfaction

AI image generation is inherently variable and unpredictable. We provide you the right to consume AI computational resources to generate images, NOT a guarantee that the output will be "good," "correct," or match your expectations.

Credits are consumed immediately upon generation, regardless of output quality. Each generation consumes real computational resources and API credits, even if the result is unsatisfactory to you.

We will NOT issue refunds for:

• Generated images that don't match your mental visualization or expectations
• AI output you consider "bad," "wrong," or undesirable
• Results that don't accurately interpret your custom prompt
• Artistic style that doesn't precisely match the style name
• Images that require multiple generation attempts to achieve desired outcome
• Quality, accuracy, or suitability concerns about generated content
• Inconsistent results across multiple generations with identical inputs

If dissatisfied with results, you may: Modify your input image, adjust generation settings (art style, framing, intensity), refine your custom prompt, and try again using additional credits. This is the nature of AI technology.

❌ Google Gemini API Safety Filter Blocks

Google's AI safety systems may block content deemed inappropriate, violent, or otherwise violating Google's policies. These blocks are beyond our control and result in automatic credit refunds. No additional compensation is provided.

❌ Temporary Rate Limit Delays

Google imposes rate limits on API usage. Delays under 48 hours are considered normal operational variance. Our retry logic and model fallback mechanisms minimize impact. No refunds for temporary delays.

❌ Partially Used Credit Packs

Once you have used ANY credits from a purchased pack, the remaining credits are non-refundable. Example: If you purchase 50 credits and use 10, you cannot request a refund for the remaining 40 credits.

❌ Change of Mind

Due to the instant digital delivery nature of our service (credits added immediately upon purchase), we do not offer "change of mind" refunds once credits are added to your account.

❌ AI Model Changes or Sunset

We use Google Gemini AI models which may change or be sunset (discontinued) by Google at any time. The specific AI models used for Pro Credits and Standard Credits are determined solely at our discretion.

No refunds will be provided when:

• We upgrade or change the AI model used for a credit tier
• Google sunsets a model and we replace it with a comparable or superior model
• We convert credits from one tier to another due to model unavailability
• We discontinue selling credits for a tier if no suitable replacement model exists

You are purchasing credits for a credit tier level, NOT access to a specific AI model.